Why does it appear disconnected?

This message is shown when your SoyMomo is not communicating with the application. This could be because: 

• Your SoyMomo's SIM doesn’t have any data (megas).
• Your SoyMomo is turned off.
• Your SoyMomo is in an area with no signal (a red circle appears in the signal).

Remember that in order to work correctly, the SoyMomo needs data (MB/megs), to send the GPS position to your cell phone and receive the configuration that you send it.

Note: If it still indicated that it is disconnected, write to us at [e-mail] to help you.