If you have had time without using your SoyMomo, here you can find the necessary information to use it again, these are the frequently asked questions:
Open the previous session.
The SoyMomo app for parents works with an account, so if you already created an account previously you only need to open it again, entering the email and password that you used to link the SoyMomo watch the first time.
If you need to link a SoyMomo that was already linked before, it will ask authorization of the parent administrator, this is for security reasons, to avoid any person with access to the IMEI being able to connect with the watch. If you yourself are the parent administrator and enter with another account.
Why does it tell me “Waiting Authorization”?
If you already linked the SoyMomo linked and now the message “waiting authorization” appears, what happened is that you linked the SoyMomo again from another account.
Follow these recommendations when reactivating your SoyMomo:
If you don’t remember the password, you should click the “forgot your password?” option.
Remember that your SoyMomo watch requires data to send and receive: Video calls, voice messages, notifications, GPS.